Client Facing Project Manager job vacancy in New York Life Insurance Co – Jobs in Pennsylvania

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We got a new job details in New York Life Insurance Co & they are Hiring Candidates for Client Facing Project Manager

Job Details
Company Name :
New York Life Insurance Co
Company Location :
Philadelphia, PA
Job Position :
Client Facing Project Manager
Job Category :
Jobs in Pennsylvania

Job Description :
When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.


This position primarily involves a hybrid work schedule – working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday. Under certain circumstances, will consider a remote option.

Role Summary:

Group Client and Third Party Administrator Solutions (GC&TS) within NYL GBS IT is seeking a Project Management Senior Specialist to manage the client and Third Party Administrator (TPA) solution services requests for GBS clients.

Major Duties and Responsibilities:

Works directly with our external clients and the client’s internal Account Manager to finalize requirements, develop the file solution through the SDLC and collaboratively move the solution into production.
Builds strong relationships with business partners (operations, account management, sales) to foster collaboration and understanding and prioritization of client requests. Escalates to senior sales and account management leaders when needed to establish priorities and trade-offs among competing requests.
Works with key members of the Sales and Operations organization and Intake leads to understand custom request pipeline to support planning, capacity analysis, and resource decisions.
Works with the Portfolio Dependency Management team to ensure the availability of testing environments and understands changes in the capabilities that may impact client data services.
Works with both IT resources and business partners to establish and secure resource and timeline commitments to ensure successful delivery of client requests.
Works closely with our key business partners to support business processes required to deliver client requests. Escalates to team management as needed to resolve outstanding items that are preventing a timely completion of requests.
Strictly follows and meets designated governance gates, artifact standards and delivery timelines.
Works closely with Intake Manager and Client Data Service Manager to escalate and resolve IT issues in a timely and effective manner in order to not jeopardize client commitments.
Engages in proactive & effective issue/risk management. Issues/risks are clearly documented & escalated appropriately. Issues/risks are tracked & managed until closure or corrective action has taken place. Risk mitigation plans are created & effectively utilized.
Ability to think and act strategically with a larger view of the end-to-end solution requirements. Proposes changes to IT and business processes to improve efficiencies and scalability of client data solutions.
Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.

Scope and Dimensions:

On-site work in Two Liberty, Philadelphia PA Office 3 days a week is preferred.
Reports to IT Group Client & TPA Solutions Manager.
Works directly with external clients and leads the conversations with all impacted parties.
Interacts with Business partners including Sales, Account Management, Product and Operations management, Portfolio Dependency Manager, Intake Group Client & TPA Solutions Senior Specialist, and IT development teams.
Must be highly effective in a matrix organization.


5+ years of successful management of planning and executing on client facing requests critical to business success.
Working knowledge of Data Stage, SSIS, and web services in order to have effective discussions with IT delivery partners on client needs is a plus.
Working knowledge of Short Term Disability, Long Term Disability and Family Medical Leave a plus.
Demonstrated history of strong communication and collaboration abilities in a highly matrixed environment.
Strong Planning abilities – demonstrated history of setting milestone dates for a group of client request tasks and ensuring their completion.
Degree in Information Science and Technology, Management Information Systems, Business Management, Computer Science or related discipline a plus.
Understands team dynamics and strives to improve team effectiveness.
Influential, focused and versatile team player that is comfortable under pressure.
Other skills/attributes:

Innovative thinker
Creative problem solver
Energetic and self-starter
Customer focused
Excellent Oral and Written communication skills
High level presentation skills

This position primarily involves a hybrid work schedule – working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday. Under certain circumstances, will consider a remote option.


Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We’re proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of
Job Requisition ID: 87746

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