Customer Experience Agent job vacancy in GPac – Jobs in Illinois

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We got a new job details in GPac & they are Hiring Candidates for Customer Experience Agent

Job Details
Company Name :
GPac
Company Location :
Naperville, IL
Job Position :
Customer Experience Agent
Job Category :
Jobs in Illinois

Job Description :
Salary: $55k – 60k per year

Reference: CWC – Naperville

If you’re someone in the Naperville, Warrenville, Aurora, Joliet area who’s looking for a fresh opportunity to use your people skills, My client is adding to their team of Customer Experience Agents. We’re seeking energetic and outgoing problem solvers to join an exciting staff at a major manufacturing company within the food industry. If you’ve got the skills, they’ll pay the bills!!!
Job Summary:
The Customer Experience Agent will interact with customers via phone and email. They will respond to customer requests and questions including, but not limited to technical, or complex service, product offerings, account status, and/or orders and related delivery timelines.
Responsibilities

Respond to customer requests and questions regarding technical, large, or complex service, products, and accounts.
Analyze and rectify customer concerns using established procedures.
Provide timely and accurate entry of customer orders and quotations.
Use computer to access and/or update customer records, including entering required information into Salesforce.
Maintain professionalism, diplomacy, sensitivity, and tact to portray the Company in a positive manner.
Liaison between the Company and the customers for up-to-date pricing, service, and latest product-release launches.
Provide feedback for continuous improvement to ensure consistent customer experience and satisfaction.
Continuously update all prospects on Company product modifications, changes, and enhancements.
Attend departmental and training meetings to enhance knowledge on new products, procedures, services, and tools.
Update and maintain customer account records, including contact names and numbers for future sales.
Proactively follow up on business opportunities within 24 hours.
Troubleshoot and resolve non-routine customer complaints, escalating to Customer Experience Supervisor and/or Customer Experience Manager as required. Proactively resolve major problems with orders, delivery dates and/or service.
Perform additional related duties as requested or required.

Qualifications

Associate degree in Business, Marketing, Communications, or equivalent experience required.
3 – 5 years’ experience in customer service, sales, or telemarketing is preferred. Agricultural or experience in technical industry a plus. Valid driver’s license required.
Experience with AS400 or ability to learn ERP systems

If you’re ready to take the next step in your career, be sure to apply now or submit your resume to Charles Coleman at [email protected].
For a confidential conversation, please call Charles directly at 605-501-4751
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.

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