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We got a new job details in Avery Dennison & they are Hiring Candidates for Customer Quality Supervisor
Company Name : Avery Dennison
Company Location : Mentor, OH 44060
Job Position : Customer Quality Supervisor
Job Category : Jobs in Ohio
Job Description :
Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products and solutions, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. The company employs approximately 36,000 employees in more than 50 countries. Reported sales in 2021 were $8.4 billion. Learn more at www.averydennison.com.
At Avery Dennison, some of the great benefits we provide are:
Health & Wellness benefits starting on day 1 of employment
Paid parental leave
Flexible work arrangements
Employee Assistance Program / Health Advocate
Paid vacation and Paid holidays
Avery Dennison, Label and Graphic Materials is seeking a Customer Quality Supervisor to join the Divisional Quality Team in our headquarters office in Mentor, Ohio. The Customer Quality Supervisor will provide front-line leadership and direction for all Employee Engagement, Safety, Quality, Service, Productivity objectives and goals within an assigned area while meeting internal and external customer needs. This role reports to the Divisional Quality Manager who leads our Customer Satisfaction & Claims Processes.
Your primary responsibilities and essential functions include:
Lead a Team of Administrative Quality Consultants that enter, investigate and disposition Customer claims.
Lead improvements in our Claim handling processes to deliver and sustain high Customer satisfaction.
Drive step change improvements in leading and lagging metrics including response times, claim entry time, claim closure time, claim cycle time, and OPLH (resources required to process claims)
Maintain compliance to the ISO9001 Quality Management System.
Perform general management duties, exercising usual authority concerning Team, performance appraisals, promotions and performance management. Responsible for training and development employees, estimating resource/labor needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.
Act as a team role model and change-agent. Positively lead and influence team members to partner together to achieve individual and business goals. Model and promote the Corporation’s Code of Business Ethics and Values
Create and implement new ISO procedures, work instructions and documents.
Complete data analysis to verify root cause and to identify priority projects.
Complete Corrective Action efficiency reviews / audits
Develop and implement cross-functional critical initiatives.
Independently lead cross-functional problem solving efforts.
Perform data analysis and capability studies.
Complete lot trace activities to support claim investigations.
Develop, lead and deliver training.
Lead aspects of our Management Review process.
Prepare and communicate metrics / results weekly.
Audit daily claim entries to make certain that the correct cause code and responsible groups are used.
Serve as the primary trainer of new Quality Specialists to enter and process claims
Develop and maintain a succession plan for your Team
Lead the A3 to improve the Customer Survey results
Speak directly with Customers to ensure a positive Customer experience during claim processing and to gain feedback on our processes and their experience.
Drive CPMO (claim rate) and repeat claim reduction
Maintain the group email, group voicemail and claim sample handling processes
Lead Manage for Daily Improvement meetings
BS degree in Mechanical, Chemical, or Industrial Engineering); or a degree Finance or Accounting. (Consideration may be given for a candidate with demonstrated and successful manufacturing management experience in coating, finishing or converting in lieu of bachelors degree.)
Minimum 3 years manufacturing experience
Minimum 2 years of working in a ISO 9001:2015 quality environment
Travel 10% (Customer travel, manufacturing site support, internal audits)
This position will be on site, full time in HQ office in Mentor, OH; when not traveling to Customers or our manufacturing sites.
Proven ability to complete concept assessment activities and to create SMART objectives with milestones (improvement project plans).
Proven track record to effectively communicate to Customers
Demonstrated experience creating procedures, processes, programs, and practices under ISO 9001 (or a similar quality system) to ensure continuous improvement, conformance, and efficiency of the quality system.
Strong statistical analysis and problem solving skills.
Experience handling multiple responsibilities with minimal direction.
Lean and Six Sigma certification preferred
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact (440)534-6000 or [email protected] to discuss reasonable accommodations.
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