Customer Service Representative – Entry Level job vacancy in Weber Packaging Solutions Inc – Jobs in Illinois

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We got a new job details in Weber Packaging Solutions Inc & they are Hiring Candidates for Customer Service Representative – Entry Level

Job Details
Company Name :
Weber Packaging Solutions Inc
Company Location :
Arlington Heights, IL 60005
Job Position :
Customer Service Representative – Entry Level
Job Category :
Jobs in Illinois

Job Description :
Snapshot of the Position…Responsible for handling inbound calls, faxes, emails. This position acts as liaison between customers, sales and internal staff. Handles the order entry processing functions including processing returns and credit. Responsible for coordinating logistics with customer, plant and shipping department.

Handle email requests for price quotations, purchase orders, order changes, adjustments, status, accounts information, product and pricing information and cancellations
Coordinate all aspects of order flow, including new customers and online orders
Check PHP for status of label order and additional data information
Check with Finance on concerns with invoices, credits or payment history
Check Oracle to locate requested items in order to meet customer’s delivery requirements
Achieve and maintain rapport with customers
Use Hubspot CRM

Ideal Background…

High School Diploma or GED
Excellent verbal and written communication
Excellent administrative and organizational skills
Microsoft Word and Excel proficiency required
Ability to multitask, plan and manage time and resources, establish priorities and manage deadlines
Ability to handle order team box emails and maintenance requests
Ability to troubleshoot and identify customer related problems, develop and evaluate options and implement solutions
International order processing background a plus

Benefits and Perks…

Paid Time Off & Sick Time
10 Paid Holidays per year
Hybrid work schedule option
Quarterly Company Bonus
Employee Referral Bonus Program
Blue Cross/Blue Shield Medical insurance
Dental Insurance
Vision Care
Short-Term Disability
Company Paid Life Insurance
Company Paid Long-Term Disability
401(k) Plan and company match!
Service Anniversary Awards
Summer picnics and end of year holiday celebrations
Employee Assistance Program
Tuition Reimbursement
Company Discounts and more!

EEO – Minority/female/male/disability/veteran. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or protected veteran status.
Job Type: Full-time

8 hour shift
Day shift
Monday to Friday

Application Question(s):

What are your hourly pay rate expectations?

Work Location: One location

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