Customer Success Manager job vacancy in CROI Ltd. – Jobs in Illinois

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We got a new job details in CROI Ltd. & they are Hiring Candidates for Customer Success Manager

Job Details
Company Name :
Company Location :
Schaumburg, IL
Job Position :
Customer Success Manager
Job Category :
Jobs in Illinois

Job Description :
$65,000 – $72,000 + bonus & medical, dental, vision, & 401(k)
As a leading appliance company, we place the consumer at the heart of everything we do. Through our brands, we sell more than 1 million household and professional products in more than 100 markets every year. We are the only manufacturer in the Chicagoland area to offer complete solutions for both consumers and professionals.
Our success is built on strong partnerships, all around the world. Powerful connections drive our business forward and shape the future of innovation at our firm. It’s about the big picture, developing global strategies for the organization, building the kind of unique value propositions that can only come from robust, insightful relationships. We are looking to expand our team and add a Customer Success Manager.
This is an exceptional opportunity for a focused, driven Customer Success Manager with strong client rapport looking to contribute to the growth of our business with fresh innovative ideas.

Oversee customer service team of three and provide support when needed
Set strategic direction and manage assignments of team to ensure efficient and effective management of the research, resolution and specialized support teams, focusing on quality, first contact resolution, optimizing efficiency and minimizing risk
Serve as initial contact for any escalated commercial customer research and resolution requests in addition to handling highly complex customer or operational issues
Manage all commercial and escalated client interaction teams
Continually review department processes, procedures and policies to ensure they are designed to meet customer needs
Develop and maintain knowledge of products and services and provide recommendations for improvements
Work with managers and supervisors to provide a work environment that promotes teamwork, customer service, staff development, achievement, and process improvement
Maintain, develop and enhance department metrics and activity reports
Ensure consistent and timely reporting of root cause trends are communicated to senior management
Participate in audit and regulatory examinations, providing reporting on product and servicing complaints


Familiarity with ERP (required) or Netsuite is a plus (preferred)
3-5 years of service experience (required)
Bachelor’s degree is a plus (not required)
Excellent verbal and written communication skills
Ability to keep up in a fast-paced environment
Determined, takes initiative
Operations and systematic thought process

Job Type: Full-time
Pay: $65,000.00 – $72,000.00 per year

Dental insurance
Health insurance
Vision insurance


Monday to Friday

Supplemental pay types:

Bonus pay

Ability to commute/relocate:

Schaumburg, IL: Reliably commute or planning to relocate before starting work (Required)


Customer service: 2 years (Required)

Work Location: One location

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