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We got a new job details in S2S soft LLC & they are Hiring Candidates for Data Center Technician
Company Name : S2S soft LLC
Company Location : El Paso, IL
Job Position : Data Center Technician
Job Category : Jobs in Illinois
Job Description :
This position is responsible for handling 24×7 Data Center Operations infrastructure support services of all production and non-production environments within the HCSC Data Centers; handling the use of analytics to improve service, availability, and customer interactions; handling incident resolution and issues escalated by other IT teams and vendors; transitioning knowledge from design / build teams; handling operational vendor management.
Support requirement is 24/7 and On-call (On-demand). In-person availability in the shift is mandatory.
Identify and implement continuous improvement opportunities to drive efficiencies in the service delivery processes
Provide Touch Labor support within the HCSC Data Centers
Drive ongoing continuous improvement in first call resolution, incident and problem management activities related to Infrastructure
Ensure monitoring, alerting, measuring, reporting and continuous improvement of operations and service performance against service level objectives, customer satisfaction and financial goals
Work with vendors and other Infrastructure areas to coordinate Service Introduction and Service Change activities for Infrastructure
Identify chronic production incidents and escalate to Problem Management and participate in problem management / RCA
Work with vendors and IT product managers to prioritize tickets in aggregate
Execute daily operations activities within their perspective towers as required
Work with IT teams on projects related to Data Center infrastructure
Manage and maintain Data Center asset inventory (Knowledge of Nlyte would be beneficial)
Required Job Qualifications:
Bachelor degree OR Technical Certification and/or College Courses with 1 year Information Technology experience OR 4 years Information Technology experience.
Must have excellent communication skills, customer service, verbal, and written skills along with good grammar and the ability to take accurate notes
Communicate with clients over-the-phone or face-to-face to assist them in setting up systems or resolving issues
Troubleshoot network and system problems to provide solutions to hardware/software defect
Follow instructions contained in equipment manual when setting up a system or conducting repairs
Highly motivated to work in a team-oriented environment with minimal direct supervision.
Knowledge of all Infrastructure technologies, including monitoring and event management technologies
Knowledge of required technologies (incl 3rd party solutions)
Problem Management / RCA
Customer service oriented
Adaptability and ability to introduce / manage change
Drive conflict management in high pressure situations
Performance / metrics-driven decision making
Job Type: Contract
Salary: $25.00 – $27.00 per hour
8 hour shift
Monday to Friday
Have you been vaccinated for covid-19?
Work Location: On the road
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