Data Center Technician job vacancy in S2S soft LLC – Jobs in Illinois

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We got a new job details in S2S soft LLC & they are Hiring Candidates for Data Center Technician

Job Details
Company Name :
S2S soft LLC
Company Location :
El Paso, IL
Job Position :
Data Center Technician
Job Category :
Jobs in Illinois

Job Description :
This position is responsible for handling 24×7 Data Center Operations infrastructure support services of all production and non-production environments within the HCSC Data Centers; handling the use of analytics to improve service, availability, and customer interactions; handling incident resolution and issues escalated by other IT teams and vendors; transitioning knowledge from design / build teams; handling operational vendor management.
Mandatory Requirement:
 Support requirement is 24/7 and On-call (On-demand). In-person availability in the shift is mandatory.
Job Responsibilities:
 Identify and implement continuous improvement opportunities to drive efficiencies in the service delivery processes
 Provide Touch Labor support within the HCSC Data Centers
 Drive ongoing continuous improvement in first call resolution, incident and problem management activities related to Infrastructure
 Ensure monitoring, alerting, measuring, reporting and continuous improvement of operations and service performance against service level objectives, customer satisfaction and financial goals
 Work with vendors and other Infrastructure areas to coordinate Service Introduction and Service Change activities for Infrastructure
 Identify chronic production incidents and escalate to Problem Management and participate in problem management / RCA
 Work with vendors and IT product managers to prioritize tickets in aggregate
 Execute daily operations activities within their perspective towers as required
 Work with IT teams on projects related to Data Center infrastructure
 Manage and maintain Data Center asset inventory (Knowledge of Nlyte would be beneficial)
Required Job Qualifications:
 Bachelor degree OR Technical Certification and/or College Courses with 1 year Information Technology experience OR 4 years Information Technology experience.
 Must have excellent communication skills, customer service, verbal, and written skills along with good grammar and the ability to take accurate notes
 Communicate with clients over-the-phone or face-to-face to assist them in setting up systems or resolving issues
 Troubleshoot network and system problems to provide solutions to hardware/software defect
 Follow instructions contained in equipment manual when setting up a system or conducting repairs
 Highly motivated to work in a team-oriented environment with minimal direct supervision.

 Knowledge of all Infrastructure technologies, including monitoring and event management technologies
 Supplier management
 Continuous improvement
 Incident management
 Knowledge of required technologies (incl 3rd party solutions)
 Problem Management / RCA
 Customer service oriented
 Adaptability and ability to introduce / manage change
 Drive conflict management in high pressure situations
 Performance / metrics-driven decision making
Job Type: Contract
Salary: $25.00 – $27.00 per hour

8 hour shift
Day shift
Monday to Friday
Weekend availability

Application Question(s):

Have you been vaccinated for covid-19?

Work Location: On the road

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