Experienced Customer Service Representatives Second Shift 11AM – 11PM job vacancy in Vector Security, Inc. – Jobs in Pennsylvania

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We got a new job details in Vector Security, Inc. & they are Hiring Candidates for Experienced Customer Service Representatives Second Shift 11AM – 11PM

Job Details
Company Name :
Vector Security, Inc.
Company Location :
Plymouth Meeting, PA 19462
Job Position :
Experienced Customer Service Representatives Second Shift 11AM – 11PM
Job Category :
Jobs in Pennsylvania

Job Description :
SIGN-ON BONUS! $1,000 after 90 days and another $1,000 after 150 days

We are Looking to Staff our Second Shift with Experienced Customer Service Representatives
11AM – 11PM

This position has a Hybrid Schedule – it allows work from home in the short term, after completion of training

Annual Salary – Low $40’s (based on experience) plus a $2,000 signing bonus
Our Customer Service Representatives have continued to work full-time during the pandemic
All with full-time benefits!

We Have a Lot to Offer You:

PAID training – 6 to 8-week Classroom Training M – F, training hours 11AM to 7 PM
PAID Holidays, if you have to work a company-observed holiday, your hourly pay rate is higher
EXCELLENT medical and dental insurance (dental coverage is FREE for single coverage)
PLANS for prescriptions, vision, and wellness
Company paid life and AD&D insurance
Company paid short- and long-term disability
401k retirement savings plan after just 60 days
Paid time off for vacation, sick and floating holidays
Voluntary benefit products
Tuition reimbursement
Employee Assistance Program (EAP)
FREE parking
Paid lunch/break times
A sense of pride knowing you have assisted in saving the lives and property of our customers

What We Require of Our Customer Service Representatives:

At least one-year Customer Service or Call Center experience with good phone, keyboard, and computer skills
Ability to work in a fast-paced environment
Provide excellent Customer Service via phone
Professional demeanor in all communications

Main Responsibilities

Process and handle alarms signals accurately and in a timely fashion
Dispatch proper authorities (Police/Fire/EMS) per established procedures
Respond to inbound calls from customers as well assist customers by updating account information
Place outbound calls to customers or responsible party and provide accurate information so they can make an informed decision regarding their alarm

Shift Information – Our shifts run on a two-week rotation and are 12 hours. One week you will work 3 days with at least 2 business days off, 11AM – 11PM. The next week you will work 4 days, with at least 2 business days off, 11AM – 11PM. This allows our team members built-in overtime of 8 hours on week 2. You would have days off during the week to attend to personal matters without having to use your paid time off, and a 3-day weekend off every other week. Don’t let 12-hour shifts discourage you from applying. Our team members appreciate the benefit of scheduling appointments without using their vacation/personal time!
You would work full-time 12-hour shifts (36 hrs. one wk., 48 hrs. the next).
Why Join Us?
We are the fourth largest security integrator in the country, and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected, and empowered – one customer at a time!
Our Values are Why We Are Successful: If you share these ideals, we’d love to hear from you!

Win as a team
Do the right thing
Make a difference and make it happen every day
Get it done
Think big

Vector Security is a Drug-Free Workplace
Vector Security is an Equal Opportunity Employer
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran or disability status.
This location is NOT accessible by public transportation


Experience Required

1 year(s): Customer Service

1 year(s): Call Center

Education Required

High School or better

Licenses & Certifications Preferred

TMA Level 1

Skills Required

Customer support experience
Customer service skills
Problem Solving
Typing / keyboard

Behaviors Required

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group

Motivations Required

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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