Industrial Automation – Technical Support job vacancy in Gables Search Group – Jobs in Georgia

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We got a new job details in Gables Search Group & they are Hiring Candidates for Industrial Automation – Technical Support

Job Details
Company Name :
Gables Search Group
Company Location :
Cumming, GA
Job Position :
Industrial Automation – Technical Support
Job Category :
Jobs in Georgia

Job Description :
Industrial Automation products company with product lines that include: PLC’s/I/O/PC Control, HMI’s/Communications, Drives/Motors/Motion, Process/Fluid Power, Power Distribution, needs experienced Automation Support Consultants/Automation Engineers in the Atlanta, GA area. This role will handle troubleshooting issues and answer technical pre-sale and post-sale questions via email and phone.

Why work here?:

NO TRAVEL
8-5 or 8-6 with half-day off each week, NO OVERTIME
Quarterly bonuses and generous profit sharing
Team-based culture
Training provided first month and ongoing training every few days
Excellent benefits: health/dental/life insurance, 401k, bonus, profit sharing
On-campus cafe and gym and exercise classes
Tuition reimbursement

Requirements:

Customer Support/Troubleshooting – Provide solutions to customer issues received via, phone, email, and/or chat. May conduct technical research, testing, and/or re-create customer issues using actual equipment and configurations to assist in troubleshooting.
Training – Attend team meetings and training sessions to learn new products. When not taking calls, may also train/re-train on existing products to increase knowledge.
Documentation – May create application notes, review product documentation, and update hard-copy or online documentation as needed.
Point of Contact – Act as a Tech Support liaison with other teams when new products are considered. This may include documentation development and review for new products as well as evaluation and/or development assistance for new products.

Qualifications:

Requires 5 years experience, or Technical Degree with a minimum of 3 years experience.
PLC programming and troubleshooting/start-up experience.
Experience setting up and troubleshooting Windows to industrial Ethernet network.
HMI programming and troubleshooting experience.
Communications experience with various industry networking solutions (Devicenet, Profibus, etc.) is desirable.
Experience with AC servo, Variable frequency drives, and stepper systems products is a plus.

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