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We got a new job details in U.S. Customs and Border Protection & they are Hiring Candidates for Information Technology Specialist
Company Name : U.S. Customs and Border Protection
Company Location : United States
Job Position : Information Technology Specialist
Job Category : Jobs in Illinois
Job Description :
These Information Technology Specialist positions are with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Information and Technology, Field Support Directorate, East Texas Region and Northeast Region, located in the following locations:
Fort Fairfield, ME
Location Preference: You may select only ONE location where you would be willing to work.
The starting salary is $54,727 (GS-9 grade level) to $86,074 (GS-11 grade level) with locality pay adjustments and promotion potential to $103,176 per year. There is occasional travel for this position.
Joining Customs and Border Protection will allow you to use your expertise in Information Technology principles, concepts and methods to support Information Technology systems and services. Apply for this exciting opportunity to provide Information Technology support that strengthens the Department’s ability to perform homeland security functions.
In this Information Technology Specialist position, you will become a key team member of Homeland Security professionals to provide technology service, implement projects and deploy systems to reduce downtime and maintain operational availability. Typical work assignments include:
Diagnosing and resolving problems in response to customer reported incidents
Researching, evaluating and providing feedback on problematic trends and patterns to support customer support requirements
Interacting with internal and external stakeholders as the Subject Matter Expert to provide IT guidance and solutions and providing customer training as required
Installing, configuring, integrating, troubleshooting, optimizing and maintaining customer hardware and software to maximize system availability and monitors network performance
Identifying and specifying information system security requirements and ensuring application of information security/information assurance policies, principles and practices
Basic Requirement: Applicants must have IT-related experience demonstrating each of the four competencies listed below.
Attention to Detail – Is thorough when performing work and conscientious about attending to detail.
Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Along with the four competencies listed above you must possess at least one (1) year of specialized experience described below to qualify based on experience or the education substitution described below.
Experience: You qualify for the GS-09 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
Installing, testing, maintaining and upgrading network operating software systems
Evaluating new system engineering technologies and effects on the operating environment to improve operational efficiencies
Troubleshooting and resolving technical problems with the design and delivery of network services
Ensuring the integration and availability of all systems components; e.g., procedures, databases, policies, software, and hardware
Education Substitution: GS-09: Successful completion of a master’s or equivalent graduate degree, or 2 full years of progressively higher-level graduate education leading to such a degree in an accredited college or university, may be substituted for experience at the GS-09 grade level. Such education must demonstrate the skills needed to do the work. For this position a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks is qualifying.
Experience: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
Analyzing, planning, integrating and configuring network systems hardware
Diagnosing and resolving network problems, hardware/software interface and interoperability problems
Testing, installing, configuring and maintaining networks including hardware, middleware and software to ensure conformance to national standards consulting
Evaluating new hardware and software technologies for potential inclusion into the enterprise
Education Substitution: GS-11: Successful completion of a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree in an accredited college or university, may be substituted for experience at the GS-11 grade level. Such education must demonstrate the skills needed to do the work. For this position a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks is qualifying.
NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
You must meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process by 10/17/2022.
You must be a U.S. Citizen to apply for this position.
There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.
How to Apply
Click this site’s APPLY link to be taken to the Information Technology Specialist job posting on USAJOBS, the Federal Government’s official employment site. Once there, you will APPLY on-line, following the instructions in the How to Apply section of the official Information Technology Specialist job announcement.
The closing date for this employment opportunity is October 17, 2022.
Job Type: Full-time
Pay: $54,727.00 – $103,176.00 per year
Employee assistance program
Paid time off
8 hour shift
Work Location: On the road
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