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We got a new job details in Tilly Design & they are Hiring Candidates for Landscape Designer – Team Lead – Southeast Region Location: Remote (within U.S.) Full-Time
Company Name : Tilly Design
Company Location : Alpharetta, GA 30009
Job Position : Landscape Designer – Team Lead – Southeast Region Location: Remote (within U.S.) Full-Time
Job Category : Jobs in Georgia
Job Description :
Tilly’s mission is to make residential landscape design accessible to more homeowners, helping them to unlock the potential of their yards. It provides an online service to deliver custom landscape plans through a convenient process at an affordable rate. Tilly’s services are available nationwide through a talented team of designers with regional plant knowledge spanning the country. Since its founding in February 2019, Tilly has experienced exponential growth and needs a strong, ambitious and nimble team to grow along with the company. Founded by four high school friends with ten children among them, Tilly is a women-owned and operated business. We offer a competitive benefits package, including performance-based incentives, medical, dental and vision insurance, 401(k) contributions, paid family leave, and more. For more information visit tillydesign.com.
Tilly’s success begins and ends with our design team – they are the heart of our business and the strongest branding tool we have! As a Design Team Lead, you will help to inspire, motivate, and coach a cohort of remote Landscape Designers to deliver landscape design services through the Tilly process, and in line with Tilly’s high design and client service standards. Our ideal candidate has a track record of happy residential clients, experience managing designers, and is excited to support and advance a remote team.
Specifically, this Design Team Lead must have deep plant knowledge in the Southeast region of the United States.
Design Team Management: train, coach, motivate and support a team of 8-10 Landscape Designers as needed; track designer performance against provided framework; report on team metrics to the executive leadership team
Project Oversight: track design team within project management tool to ensure deadlines are met; following-up when a project is past due
Quality Assurance: review each design before the deliverable is sent to the customer; check for alignment with design standards and customer intake information; check quantities, materials and review copy for any errors
Customer Support: be available to speak with customers directly as needed, and to support your design team in their customer service role
Design Projects: personally complete 1-2 projects per month with an emphasis on VIPs and complex designs
Leadership: collaborate with other Design Team Leads and the Design Director to share best practices; provide ideas to improve process and innovate products; support broader business strategy as needed (may include marketing, product development, etc.)
6+ years of landscape design experience working directly with residential homeowners, Landscape Architecture license strongly preferred
2+ years of leadership experience managing teams (ideally in a customer focused setting). Experience managing a remote team is a plus.
A proven history of building strong teams, and meeting performance targets by driving results through your teams.
The ability to independently make sound business and customer service decisions.
A relentless focus on the customer experience, as well as design process improvement.
Tech savvy and comfortable navigating Google products, video calls and various social media apps and websites.
Excited to make an impact, drive results, and create happiness in a high growth startup environment.
All your information will be kept confidential according to EEO guidelines.
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