Order Processor (Remote) job vacancy in Pearson – Jobs in Illinois

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We got a new job details in Pearson & they are Hiring Candidates for Order Processor (Remote)

Job Details
Company Name :
Pearson
Company Location :
Springfield, IL 62762
Job Position :
Order Processor (Remote)
Job Category :
Jobs in Illinois

Job Description :
The Order Processor is responsible for providing exceptional customer service to Pearson VUE customers (internal and external) through efficient, accurate, and engaging interactions in a highly structured contact center environment handling emails and phone calls.
CORE COMPETENCIES
1. Seek Customer Satisfaction
2. Share Information
3. Understand and Resolve Issues
4. Create Effective Plans
5. Show Initiative and Commitment
6. Demonstrate Credibility
PRIMARY RESPONSIBILITIES
50% – Email processing
25% – Inbound customer service phone calls
15% – Order fulfilment
10% – Other duties as assigned
REQUIRED KNOWLEDGE AND EXPERIENCE
Education and Experience:

High school diploma or equivalent required
Six months customer service experience required

Skills, Knowledge and Abilities:

Active listening skills
Capable of applying sound judgment and critical thinking
Strong interpersonal skills and ability to convey concern and empathy towards customers
Ability to build and maintain positive working relationships
Strong data entry skills
Ability to demonstrate reliability and responsibility to ensure departmental needs are consistently met
Strong time management skills
Effective problem-solving skills
Quickly and effectively adapt to changes
Must be patient, positive, and professional
Ability to set and meet goals
Ability to exercise discretion in handling confidential material

PREFERRED KNOWLEDGE AND EXPERIENCE
Education and Experience:

One year customer service experience preferred

Skills, Knowledge and Abilities:

Excellent oral and written communication skills
Multi-tasking abilities
Working knowledge of Microsoft Word and Excel
Proficiency navigating multiple computer systems concurrently
Organizational skills and strong attention to detail
Competence in efficiently and effectively locating and utilizing resources to resolve customer issues
Capacity to learn and adapt in a fast-paced environment

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.
Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: http://www.pearson.com/careers/diversity-and-inclusion.html
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.
Job: CUSTOMER SERVICE
Organization: Assessment & Qualifications
Schedule: FULL_TIME
Req ID: 8189
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