Pharmacy Technician Trainee, Call Center – Work From Home PA job vacancy in CVS Health – Jobs in Pennsylvania

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We got a new job details in CVS Health & they are Hiring Candidates for Pharmacy Technician Trainee, Call Center – Work From Home PA

Job Details
Company Name :
CVS Health
Company Location :
Wilkes-Barre, PA 18706
Job Position :
Pharmacy Technician Trainee, Call Center – Work From Home PA
Job Category :
Jobs in Pennsylvania

Job Description :
Exciting opportunity for Pharmacy Technicians Trainees to work in a complex, high impact customer service role for our Member Services department. Pharmacy Technicians in Member Services accept incoming calls related to requests submitted to Participant Services, resolves issues that have been submitted to Participant Services via mail, tasks, and partners with other departments to ensure timely resolution of requests/inquiries, which include: Pharmacy, Shipping, Customer Care, Finance, Claims Processing, and Eligibility. This position may work in multiple types of queues and databases to resolve issues. This position also involves extensive phone interactions with members and possibly Prescribers as well. Technicians will serve as the initial point of contact for Customer Care and Members before the required Pharmacist involvement for all clinical issues/questions. This position may have the ability to Work From Home, depending on several factors including site location, employee performance, department need, as well as other criteria.

Candidates hired into this role are required to become certified as a Pharmacy Technician within 7 months of employment to maintain this position. Pharmacy Technician state and/or national certification after initial hire is a requirement for this role.

Pay Range
The typical pay range for this role is:
Minimum: 17.00
Maximum: 27.16

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications
Candidates hired into this role are required to become certified as a Pharmacy Technician within 7 months of employment to maintain this position.

Pharmacy Technician state and/or national certification after initial hire is a requirement for this role.

PC skills in Windows-based applications
Advanced verbal and written communication skills
Team-oriented, customer service focused, and able to identify process improvements
Availability to work on a Saturday
Responsive, reliable and able to express assurance/confidence

COVID Requirements

COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications

Ability to understand the audience you are writing to
Analytical problem-solving skills
Demonstrate strong research skills with the ability to evaluate, focus on the problem and find the resolution
Understand the importance of timely work and effective planning
Clear understanding of CVS/Caremark values and importance of customer satisfaction
Prioritizing and organizing workload in adherence to deadlines
Desire and aptitude to assist a customer with escalated concerns and provide final resolutions
Ability to respond to escalated concerns in a calm and professional manner in attempts to prevent further escalations
Ability to multi-task with strong time management skills
Diabetic Supply knowledge
Navigation of LINKS and Peoplesafe

Education

High school Diploma or GED Required

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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