Revenue Cycle Training Specialist job vacancy in Change Healthcare – Jobs in Ohio

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Job Details
Company Name :
Change Healthcare
Company Location :
Job Position :
Revenue Cycle Training Specialist
Job Category :
Jobs in Ohio

Job Description :
Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Job Posting


Fully remote – US
Hours of operations are dependent upon the time zones of training needs. There may be times when a team member may need to work outside of typical business hours to provide training across time zones and with our international partners

Responsible for developing and providing operational training to onshore and offshore team members across the TES PRCM organization. Team member will work closely with operations teams, process & training excellence teams, and others to identify the current training needs of the business to ensure overall success of client metrics.

Responsible for conducting introductory training courses for internal staff, mid-level management and offshore team. Training will primarily occur virtually with the possibility for in-person training as needed.


Provide new hire training to assist employees in acclimating to the medical billing profession and Change Healthcare
Provide training on multiple medical billing computer systems to new hires, existing employees, management, and clients
Coordinate all aspects of training activities with clients, management, and employees
Monitor, evaluate, or record training activities for program effectiveness as well as develop solutions to less-effective programs
Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials, including the method, media, and documentation to be presented
Responsible for various reporting requirements, including utilizing the company LMS for training and testing monitoring
Monitor the proficiency of staff once training has been completed, retrain as needed and update training process with lessons learned
Participate in client and system implementations, learning the systems and processes to develop and provide training
Monitor and evaluate inventory identified by offshore as not workable to develop action plans including providing pathway support, re-training, etc.
Provide Revenue Cycle Management (RCM) functional training to staff and mid-level management
Coordinate and serve as supplemental support to the training and pathway teams to ensure business priorities are aligned
Serve as point of contact for operational training for the specialty and function of assignment
Develop and document all workflow processes and procedures, coordinate with a pathway team as necessary
Develop alternative training methods if expected improvements are not seen


College degree in adult learning or similar field, or equivalent work experience
2+ years experience in a formal training capacity
1+ year experience in revenue cycle management


Basic knowledge of adult learning theory
Strong attention to detail
Strong written and verbal communication skills
Ability to communicate well with an audience / customer base of all people at all levels
Public Speaking
Emotional Intelligence
Technology: MS Office, Webex
Critical thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches
Judgment and decision making
Team oriented
Knowledge of principles and methods for curriculum and training design
Knowledge of adult learning theory and putting into practice various methods and mediums to effectively train users of all experience levels
Experience in Microsoft Project, Excel, and Visio
Experience with multiple functions within RCM a plus
Experience with multiple billing platforms (GE Centricity, Epic, Cerner, Imagine, MMIS, MDIV) a plus
Ability to multi-task and remain flexible to accept new and changing priorities
Possess excellent project management and organizational skills, ability to research and review processes, and plan and effectively manage time
Ability to learn new computer systems in a face paced environment and provide training to new users


General office demands

<25% travel required for client implementations, on-site meetings, training sessions, etc. Employees in roles that require travel will need to be able to qualify for a company card or be able to use their own personal credit card for travel expenses and submit for reimbursement Unique Benefits*: Flexible work environments Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships Employee wellbeing programs and generous health plans Educational assistance programs US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies Learn more at Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor. Colorado Residents Only: The base pay range for Colorado residents is $0.00 - $0.00 plus any relevant incentive pay programs that may be aligned to the role. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your base pay, Change Healthcare offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental and vision plans; wellness program; health savings account; flexible spending accounts; 401(k) retirement plan; life insurance; short-term and long-term disability insurance; Employee Assistance Program; PTO; tuition reimbursement; and employee-paid critical illness and accident insurance. Diversity, Equity & Inclusion : At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships. Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at Feeling Inspired? Ready to #MakeAChange? Apply today! COVID Vaccination Requirements We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to [email protected] with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted. Click here to view our pay transparency nondiscrimination policy. California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information. Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

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